# Earnings

Track income from Ask for Payment, then withdraw the balance to your bank account.

The Earnings page sums up income from your [Ask for Payment](/dashboard/instagram/comment-to-dm/ask-for-payment) automations on Instagram, TikTok, and WhatsApp, and it's where you withdraw your balance to your bank account.

{% hint style="warning" %}
Buyer payments can only come in after **identity verification** is done. You verify once through Singapay, dibales.ai's payment partner, and it applies to all your agents. Approval usually takes a few business days. See the [verification form guide](/ask-for-payment/panduan-mengisi-form-verifikasi-singapay).
{% endhint %}

{% hint style="info" %}
This guide is for the **new dibales.ai dashboard**.
{% endhint %}

## Before you start

- **Approved identity verification**. If it isn't done yet, this page shows **Identity verification** with a **Start verification** button.
- **An automation with Ask for Payment** that already has orders, for example from [Instagram Ask for Payment](/dashboard/instagram/comment-to-dm/ask-for-payment) or [TikTok](/dashboard/tiktok/automation/ask-for-payment).
- **A bank account in your own name** to receive withdrawals, and access to your account email to receive the OTP code when changing the bank account.

#### 1. See your earnings summary

In the sidebar, click **Earnings**. On a phone, open the menu first with the ☰ icon at the top right.

![Earnings summary](/assets/dashboard/akun/penghasilan-01-ringkasan.png)

**Current earnings** is split into **Withdrawable** and **Pending**. Pending earnings are payments that are still being processed, and can usually be withdrawn 1 to 3 business days after payment. Click the eye icon to hide the amounts.

1. **Withdraw**: withdraws the withdrawable balance to your bank account.
2. **Withdrawal history**: your past withdrawals and their status.

Below that are your active automations, today's earnings, total orders, and total earnings, followed by:

- **Earnings chart**: net earnings per day. Pick the period with **Range**.
- **Top 3 automations** and **top 3 customers**, by platform and by period (today, this month, this year).
- **Orders**: every order from your automations, with status, fees, and net amount.

***

#### 2. Withdraw earnings

![Withdraw earnings](/assets/dashboard/akun/penghasilan-02-tarik.png)

1. **Choose a balance**: pick which balance to withdraw.
2. **Amount**: enter the amount, or click **All**. The minimum and the withdrawal fee are shown below the field.
3. **Bank account**: where the money goes. Click the pencil icon to change it. Changing the account needs an OTP code sent to your email.

Click **Continue**, check the details once more in **Confirm withdrawal** (bank, account number, fee, and **Amount you receive**), then click **Continue withdrawal**. Withdrawals are processed within 1 to 2 business days (instant withdrawal is currently for selected users only). While a withdrawal is still being processed, you can't create a new one.

***

#### 3. Check the result

1. **Withdrawal request received** appears with the amount you'll receive. Click **View history**.
2. In **Withdrawal history**, the status moves from **Pending** or **Processing** to **Paid** once the funds have been sent to your account.
3. Check your bank statement to make sure the funds arrived.

💡 Transaction and withdrawal fees are listed in the [Ask for Payment FAQ](/ask-for-payment/instagram/faq-fitur-ask-for-payment).

## Troubleshooting

| Problem | Fix |
| --- | --- |
| Buyer payments don't come in, or **Identity verification** shows | Finish verification with **Start verification**, see the [verification form guide](/ask-for-payment/panduan-mengisi-form-verifikasi-singapay). |
| The balance is still **Pending** | The payment is still being processed. It can usually be withdrawn 1 to 3 business days after payment. |
| **A withdrawal is still being processed** | Wait for the previous withdrawal to finish. Click **View withdrawal** to track its status. |
| *The balance is not enough for this amount. Check your balance and try again.* | Lower the amount, or click **All**. The withdrawal fee is counted too. |
| *The minimum withdrawal is …* | Enter an amount that meets the minimum shown under the **Amount** field. |
| *… is not supported for the … balance* | The bank on your account isn't supported for that balance. Change the bank account with the pencil icon. |
| *The bank account was not found. Save your account again and retry.* | Save the account again with the pencil icon, then retry the withdrawal. |
| *The withdrawal details changed after the code was sent. Close this and start the withdrawal again.* | Close the window, then start the withdrawal again from the beginning. |
| A withdrawal says **Failed** or **Cancelled** | Check your balance and the destination account, then request the withdrawal again. If it keeps happening, contact customer service. |