# Ask for Payment

Sell an e-book, class, or file by DM: your audience pays first, then the product link is sent automatically.

With Ask for Payment, your audience pays in the DM first, then the Main message (a download link, access code, or file) is sent automatically as soon as the payment succeeds. No website or manual confirmation needed.

{% hint style="info" %}
This guide is for the **new dibales.ai dashboard**. Still on the old layout? See [Ask for Payment](/ask-for-payment/instagram).
{% endhint %}

## Before you start

- **A professional Instagram account** that's connected, see [Connect Your Accounts](/dashboard/mulai/hubungkan-akun).
- **Identity verification**, because your sales go to an account in your name. If you haven't verified yet, the dashboard shows **Verify your identity first** when you turn on Ask for Payment. Click **Start verification**, then follow the [verification form guide](/ask-for-payment/panduan-mengisi-form-verifikasi-singapay). You only do this once for all your agents. Team members can't verify: ask the agent's owner to do it.
- **The product you'll send** after payment, such as an e-book download link, a class access code, or a file.
- **Another Instagram account** to test the flow.

## How it works

| Step | What you do |
| --- | --- |
| Template | Choose **Digital product**, then fill in the automation name and trigger |
| 1–3 | Fill in the Product details, price, payment message, and payment methods |
| 4 | Fill in the Main message, which is the product sent after the payment succeeds, then save |
| 5 | Test from another account, then check the order in the **Orders** tab |

The example on this page sells an *Iced Coffee Recipe E-book* for Rp49,000:

{% dm-demo name="Kopi Senja" username="kopisenja.id" caption="The buyer pays on the checkout page, then the e-book link is sent automatically" %}
comment: rara.belajar: EBOOK
bot: 25 iced coffee recipes with exact measurements and selling tips ☕ [I want it]
user: I want it
bot: Iced Coffee Recipe E-book · Rp49,000 [Checkout]
user: Checkout
bot: Please select a payment method [QRIS] [BCA Virtual Account]
user: QRIS
time: Paid on the checkout page
time: Payment successful
bot: Thanks for buying! Here's the download link for your Iced Coffee Recipe E-book 👇 [Download e-book]
{% enddm-demo %}

## Use the Digital product template

The quickest way is the **Digital product** template: Ask for Payment is already on, and the Opening message is replaced by a **Product details** step that introduces your product.

![The Digital product template](/assets/dashboard/instagram/afp-01-template.png)

1. In **Instagram** › **Comment to DM**, click **Create automation**, then choose **Digital product**.

Fill in the **Automation name** and **Trigger** as in [Comment to DM](/dashboard/instagram/comment-to-dm), then continue with the steps below.

You can also turn on Ask for Payment in a regular automation with its switch in the step list.

#### 1. Product details

![The Product details step](/assets/dashboard/instagram/afp-02-produk.png)

1. **Product image** (optional): click **Choose image**. 1:1 ratio, 512 x 512 px recommended. The image only shows for the **Button** type.
2. **Message**: a short description of your product.
3. **Button label**: the button that leads to payment, for example *I want it*.

***

#### 2. Price and payment message

Click the **Ask for Payment** step.

![Price, images, and payment message](/assets/dashboard/instagram/afp-03-harga.png)

1. **Price (Rp)**: minimum Rp100, maximum Rp999,999,999.
2. **Product images** (optional): click **Add image**, up to 10 images.
3. **Payment message**: shown as the payment card's title, usually the product name.
4. **Pay button label**: the button text. Click one of the **Quick picks** such as *Buy now* or *Checkout*, or write your own.

***

#### 3. Payment flow and methods

Scroll down in the same step.

![Payment flow and methods](/assets/dashboard/instagram/afp-04-metode.png)

1. **Payment flow**:
   - **To the checkout page**: your audience picks a method in the DM, then pays on the checkout page. The link is valid for 3 hours.
   - **Inside the DM**: your audience gets the QRIS code or virtual account number right in the DM. The bill is valid for 3 hours.
2. **Payment methods**: tick up to 3 methods, for example QRIS and BCA Virtual Account. Each method's fee is shown under its name. The **Choose-method message** above it is the text shown with the method options.
3. **Customer pays the admin fee**: when on, the method fee and platform fee are added to the total your audience pays. When off, the fees are deducted from your sales.

Below it is the **Thank-you message** (optional), sent after the payment succeeds, before the Main message.

| Fee | Plus plan | Pro plan |
| --- | --- | --- |
| Platform fee per transaction | 3% | 1% |

Other fees are listed in the [Ask for Payment FAQ](/ask-for-payment/instagram/faq-fitur-ask-for-payment).

***

#### 4. Main message and save

Click the **Main message** step, then fill in what was bought. This message is only sent after the payment succeeds.

![The Main message step](/assets/dashboard/instagram/afp-05-utama.png)

1. **Message**: a thank-you and a note about the product, for example *Thanks for buying! Here's the download link for your Iced Coffee Recipe E-book 👇*.
2. **Buttons**: fill in the **Label** (for example *Download e-book*), choose **Open website**, then fill in the **Website address** with your product link. The other message types are explained in [step 7 of Comment to DM](/dashboard/instagram/comment-to-dm#7-write-the-main-message).

Check the **DM** tab in the preview to see the message order, then click **Create automation**.

💡 Turn on [Follow-up](/dashboard/instagram/comment-to-dm/langkah-tambahan#follow-up-pro-plan) (Pro plan) with the **Not paid** condition to remind people who haven't finished paying.

***

#### 5. Test it, then check the order

1. From **another Instagram account**, comment the keyword on the post.
2. In that account's DMs, tap the Product details button, then the pay button, then pick a payment method. With **To the checkout page**, the payment page opens. With **Inside the DM**, the QRIS code or virtual account number is sent right in the DM.
3. At this point the flow is proven to work. To test all the way until the product is delivered, finish the payment. A test payment is a real transaction, so fees still apply. You can temporarily set a low price, as long as it meets the minimum price of the method you pick.
4. Once the payment succeeds, the **Thank-you message** (if filled in) and the Main message arrive in that account's DMs.
5. In the dashboard, open the automation's detail page, then the **Orders** tab. The test order shows as **Pending** (not paid yet) or **Paid**, then **Settled** once the funds can be withdrawn. Bills not paid within 3 hours become **Expired**. The full explanation is in [Manage Automations](/dashboard/instagram/comment-to-dm/kelola-automation#orders).

If you lowered the price for the test, set it back through **Edit**, then click **Save changes**.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| **Verify your identity first** shows when you turn on Ask for Payment | Click **Start verification**, then follow the [verification form guide](/ask-for-payment/panduan-mengisi-form-verifikasi-singapay). Team members need to ask the agent's owner to verify. |
| A payment method says *Needs a price of at least …* or *Only up to a price of …* | Each method has a price range. Adjust the price, or pick another method. |
| You can't save: *Pick at most 3 payment methods.* | Untick one of the methods. |
| The buyer paid, but the Main message didn't arrive | In the **Orders** tab, click **Resend message** on that order's row. |
| The link or bill no longer works | Checkout links and bills in the DM are valid for 3 hours. Ask the buyer to tap the payment method button in the DM again: a new bill is created if the old one has expired. While the old bill is still valid, the same bill is sent again. |
| The **Orders** tab won't open (*Orders cannot be opened*) | Team member access doesn't include earnings data. Ask the agent's owner to open it. |

Other questions about fees, security, and withdrawals are answered in the [Ask for Payment FAQ](/ask-for-payment/instagram/faq-fitur-ask-for-payment).