# Manage Automations

Pause, edit, duplicate, or delete automations, and track their stats, comment log, contacts, and orders.

All your Instagram automations are in **Instagram** › **Comment to DM**, grouped into the **Post**, **Story**, **Live**, and **Message** tabs. Find an automation with **Search automation name**, or filter by **Status** and **Trigger**.

{% hint style="info" %}
This guide is for the **new dibales.ai dashboard**. Still on the old layout? See [Rewind Comments](/instagram/comment-to-dm/special-use-case/rewind-komentar).
{% endhint %}

Don't have an automation yet? Create one first with [Comment to DM](/dashboard/instagram/comment-to-dm).

## Each automation's menu

![The automation menu](/assets/dashboard/instagram/ka-01-menu.png)

1. Click the **⋯** icon on an automation's row to open its menu:
   - **View details**: opens the stats and log page.
   - **Edit**: opens the editor again. Click **Save changes** when you're done.
   - **Pause** / **Resume**: stops the automation for now, then runs it again.
   - **Duplicate**: creates a new automation with the same content, for example for another post.
   - **Delete**: a **Delete this automation?** confirmation appears. After you click **Delete automation**, the automation stops replying and can't be restored. If you only want to stop it for a while, use **Pause**.

The link icon next to the target (for example *Specific post*) opens the post on Instagram.

## The detail page

Click an automation's name to open its detail page.

![The automation detail page](/assets/dashboard/instagram/ka-02-detail.png)

1. **Pause**, **Edit**, and the **⋯** icon for more actions (Duplicate, View post, Delete).
2. **Stats**: DMs **Sent**, **Read**, **Clicked**, **New followers**, and **CTR** (clicks divided by DMs sent). Automations with Ask for Payment also show **Paid** orders and **Total earnings** net of fees.
3. **Button performance**: clicks on each button in the Main message. Clicks are only counted for a **Button template** or **Carousel** with **Track link clicks** on.
4. **Configuration**: a summary of every step, from the trigger to the follow-up.

## Comment log

Scroll down to the **Comments**, **Contacts**, and **Orders** tabs.

![The comment log](/assets/dashboard/instagram/ka-03-log.png)

1. The **Comments** tab holds the **Comment log**: comments that triggered this automation in the last 14 days. The log refreshes automatically every 5 seconds. The statuses:
   - **DM**: **Sent**, **Failed**, or **Pending** (being processed).
   - **Comment reply**: **Sent**, **Failed**, or **Not sent** (no comment reply was sent, for example because the Comment reply step is off or the reply limit was reached).

   Click the icon next to a **Failed** status to see why it failed, then click the ↻ icon at the end of the row to try sending again (only for comments less than 24 hours old).
2. **Rewind comments** (Pro plan): reprocesses comments that were missed, see the next section.
3. **Retry failed**: queues every comment that failed in the last 24 hours again, one comment every 6 seconds.

## Rewind comments (Pro plan)

Automations only reply to comments that come in **after** the automation is created. Comments that were already there can be processed with **Rewind comments**, for example when a post took off before the automation was ready.

{% dm-demo name="Kopi Senja" username="kopisenja.id" caption="Yesterday's comment, made before the automation existed, still gets a DM after Rewind runs" %}
comment: nadia.putri: SAVE
time: Yesterday. No automation yet, the comment got no reply
time: Today, Rewind comments runs
bot: Here's your Rp10,000 voucher! Show the code COFFEESAVER at the counter ☕ [See the menu]
{% enddm-demo %}

#### 1. Open Rewind comments

Make sure the automation is **Running** and its keywords are right, because Rewind uses this automation's keywords. On the detail page, click **Rewind comments** in the **Comment log** section (number 2 in the previous picture).

#### 2. Check the rules, then start

![Rewind comments](/assets/dashboard/instagram/ka-04-rewind.png)

Read the **Rewind rules** in the window:

- up to 600 comments per hour, spaced 6 seconds apart;
- the same comment is never processed twice, even from two different automations on the same post;
- only comments older than 2 minutes and newer than 7 days are processed.

Below them are the **Trigger words** being used. Want to change them? Edit the automation first. If the automation covers **All posts**, pick one post under **Choose a post** first.

1. Click **Rewind comments now**.

#### 3. Track the progress

![Rewind is running](/assets/dashboard/instagram/ka-07-rewind-berjalan.png)

1. **Rewind is running**, with the number of comments **Processed**, when it **Started**, and the **Estimated finish**. You can close the window, because the process keeps running.
2. **Stop rewind** if you want to stop halfway.

Once it's done, the status becomes **Last rewind completed**. Older comments that match the keywords have been sent a DM and are listed in the **Comment log**. New comments are still answered by the automation as usual.

{% hint style="info" %}
A rewind can only be started once a minute, and only one rewind can run per automation. Avoid very common keywords like *ok* or *yes*, so unrelated comments don't get a DM too.
{% endhint %}

## Contacts

![Collected contacts](/assets/dashboard/instagram/ka-05-kontak.png)

1. The **Contacts** tab lists the people who interacted with this automation, with the email and WhatsApp number they shared through [Ask for Contact](/dashboard/instagram/comment-to-dm/langkah-tambahan).
2. **Export CSV** downloads every contact, not just the search results.

## Orders

![The order list](/assets/dashboard/instagram/ka-06-pesanan.png)

1. The **Orders** tab lists orders from [Ask for Payment](/dashboard/instagram/comment-to-dm/ask-for-payment): the customer, payment status and method, total, and net amount after fees.

Order statuses: **Pending** (not paid yet), **Paid**, **Settled** (the money can be withdrawn, usually 1 to 3 business days after payment), and **Expired** (the bill passed 3 hours). If a buyer who has paid didn't get the Main message, click **Resend message** on their order row.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| The comment log is empty (*No comments yet*) | No comment has triggered this automation in the last 14 days. Comment from another account, see [step 9 of Comment to DM](/dashboard/instagram/comment-to-dm#9-try-the-automation). |
| **Failed** status | Click the icon next to the status to see why. Once it's fixed, click ↻ at the end of the row, or **Retry failed** for all of them at once (while the comments are less than 24 hours old). |
| *There are no failed comments that can be retried.* | No comment failed in the last 24 hours without being retried in the last 5 minutes. |
| Rewind comments is locked | Rewind is only available on the Pro plan. |
| *A rewind can only be created once a minute.* | Wait a moment, then try again. |
| *A rewind is still running for this automation.* | Wait for the running rewind to finish, or stop it first with **Stop rewind**. |
| **Last rewind failed** | No comments were processed. Run it again. Also make sure there are comments between 2 minutes and 7 days old that match the keywords. |
| The **Contacts** tab is empty | Contacts appear after people share their email or WhatsApp number in the DM. Turn on [Ask for Contact](/dashboard/instagram/comment-to-dm/langkah-tambahan#ask-for-contact-pro-plan) (Pro plan). |
| The **Orders** tab won't open (*Orders cannot be opened*) | Team member access doesn't include earnings data. Ask the agent's owner to open it. |