# Sign Up & Log In

Sign in with Google, choose a plan or use a voucher, and your first agent is ready to use.

{% hint style="info" %}
This guide is for the **new dibales.ai dashboard**. Still on the old layout? See [Sign Up & Log In](/getting-started/panduan-daftar-and-login).
{% endhint %}

## Before you start

- **A Google account** you want to use for dibales.ai. If you already bought a plan through a checkout page, use the Google account with the same email.
- **A regular browser** such as Chrome or Safari, on a phone or computer.
- **A voucher code** (optional), if you have one. Voucher codes are usually sent by email with the subject *Kode Voucher Akses Platform dibales.ai* (dibales.ai platform access voucher code).

#### 1. Sign in

![The dibales.ai sign-in page](/assets/dashboard/mulai/daftar-01-login.png)

1. Choose the dashboard language, **ID** or **EN**, at the top right. You can switch it again at any time.
2. Click **Continue with Google**, then choose the Google account you want to use.

{% hint style="warning" %}
Open the link in a browser such as Chrome or Safari. Google sign-in doesn't work from in-app browsers, for example when you open a link from Instagram.
{% endhint %}

💡 The email and password fields are only for special accounts from the dibales.ai team. To sign up, use Google.

***

#### 2. Get to know dibales.ai

New accounts are greeted with a few short slides. Click **Next** until the last slide.

![The last dibales.ai welcome slide](/assets/dashboard/mulai/daftar-02-mulai.png)

1. Click **Get started**

***

#### 3. Choose a plan

The **Get started** dialog opens. On a phone, it slides up from the bottom of the screen.

![Agent name, duration, and plan](/assets/dashboard/mulai/daftar-03-paket.png)

1. **Agent name**: the business or brand you manage, for example *Toko Rina*. One agent can connect one Instagram account, one TikTok account, and one WhatsApp number.
2. **Choose a duration**: 1, 3, 6, or 12 months. The longer the duration, the more you save. The savings percentage is shown on each duration option.
3. **Choose a plan**: **Plus** for Instagram and TikTok, or **Pro** for Instagram, TikTok, and WhatsApp. Compare the features with **Show plan details**.

***

#### 4. Use a voucher and accept the terms

Scroll down in the dialog.

![Voucher code, summary, and the Get started button](/assets/dashboard/mulai/daftar-04-voucher.png)

4. **Voucher code** (optional): type the code, then click **Apply**. If it works, **Voucher applied** appears, and the **Summary** below shows the discount. A full-access voucher brings the total to **Rp0**. Some vouchers already include their plan, so the plan and duration follow the voucher. Some vouchers also ask for a phone number for validation.
5. Tick **I agree to the Terms and Conditions**.
6. Click **Get started**.

💡 Already bought through Lynk? After you sign in, the dashboard shows **Payment received** with your purchase. Click **Claim**, then you'll see *Transactions claimed* and *Your new agent has been created.* You don't need to choose a plan again.

💡 Already bought a plan through a checkout page before signing in? Sign in with the Google account that uses the same email as your checkout. The voucher code is filled in automatically, so the total is Rp0.

***

#### 5. Read the terms and conditions

When you tick the agreement box, the **Terms and Conditions** dialog opens. The terms text is currently shown in Indonesian.

![The Terms and Conditions dialog](/assets/dashboard/mulai/daftar-05-syarat.png)

1. Scroll to the bottom, then click **I agree**. The button only becomes active after you scroll all the way through the text.

***

#### 6. Pay

**Total Rp0** (with a voucher): there's nothing to pay. Your agent is active right away, so go to [step 7](#7-your-account-is-ready).

**Total above Rp0**: the payment provider's page opens. Complete the payment there.

![The Waiting for payment page](/assets/dashboard/mulai/daftar-06-bayar.png)

1. The **Waiting for payment** page checks your payment status automatically. As soon as the payment succeeds, your plan is active. Closed the payment page by accident? Click **Open payment page** on this page.
2. Can't pay yet? Click **Pay later**. The agent is still saved, and you can complete the payment later from the **Billing** menu.

***

#### 7. Your account is ready

The dashboard shows a **Start your automation now** section with two first steps: connect an account, then create your first automation.

![The Start your automation now section on the Dashboard](/assets/dashboard/mulai/daftar-07-dashboard.png)

1. Click **Start connecting**, then follow this guide:

{% content-ref url="/dashboard/mulai/hubungkan-akun" %}
[Connect Your Accounts](/dashboard/mulai/hubungkan-akun.md)
{% endcontent-ref %}

***

## Switching agents

Managing more than one business? Each business can have its own agent, each with its own plan.

![The agent switcher](/assets/dashboard/mulai/daftar-08-pindah-agen.png)

1. Click the agent name at the top left. On a phone, open the menu first with the ☰ icon at the top right.
2. Choose the agent you want to open. **All agents** shows the full list with each plan's status, and **Create new agent** adds another agent.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| Google sign-in fails or the Google page doesn't open | You opened the link in an in-app browser (for example from Instagram). Copy the link, then open it in Chrome or Safari. |
| *Voucher not found.* | Check the code's spelling again. |
| *This voucher has already been used.* or *This voucher has expired.* | A voucher only works once and until its deadline. Contact whoever gave you the voucher. |
| *This voucher is not valid for this plan.* | Change the plan to match the voucher, or clear the voucher code. |
| *Apply or clear the voucher code first.* | Click **Apply** for the code you typed, or delete the code, then click **Get started** again. |
| The **I agree** button can't be clicked | Scroll the terms and conditions all the way to the bottom first. |
| **Bill expired** or **Payment unsuccessful** | Create a new payment from the **Billing** menu, see [Billing](/dashboard/akun/billing). |
| *The transactions could not be claimed. Try again.* | Try claiming again. If you see *This claim is already being processed*, wait a moment, then reload the page. |
| The plan from checkout doesn't show up | Make sure you signed in with the Google account that uses the same email as your checkout. |