# Test & Track the Queue

Test WhatsApp Follow-up from another number, then track scheduled, sent, and read messages in the queue.

Once your [list](/dashboard/whatsapp/follow-up/buat-list), [campaign](/dashboard/whatsapp/follow-up/kampanye), and [trigger](/dashboard/whatsapp/follow-up/trigger) are ready, test the flow before customers use it.

#### 1. Send the keyword from another number

From another phone (a number that isn't the agent's), send the trigger keyword to your WhatsApp, for example *BARISTA CLASS*. The agent's own number can't be used for testing.

#### 2. Check the contact joined the list

Open the list in **WhatsApp** › **Follow-up**. That number shows up in the contacts table.

#### 3. Check the queue

Click **Queue** on the list page, or open the **Queue** tab on the Follow-up page to see every list.

![The delivery queue](/assets/dashboard/whatsapp/wfu-06-antrean.png)

1. Search for a contact or group, then filter by **List** and **Status**.
2. Each row shows the contact, list, step, number of messages, status, and time. Click the message count to see what was sent.

The first step's message is **Scheduled**, then **Sent** at its time, and **Read** once it's opened on the test phone.

| Status | Meaning |
| --- | --- |
| Scheduled | Waiting for its send time |
| Processing | Being sent |
| Sent | Delivered to the contact |
| Read | Read by the contact |
| Failed | Couldn't be sent |
| Cancelled | Not sent, for example because the campaign was stopped or the contact was moved |
| Skipped | Skipped and not sent |

💡 Test with one number first. Once the messages arrive in the right order, announce the keyword to your customers.

## Cancel a delivery

Click the trash icon on the delivery's row. Turn on **Schedule the next step** if the next step should still go to that contact. If it's off, the campaign stops for that contact.

**Delete entire queue** deletes every delivery (in every list, or in that list only when opened from a list's page), whatever its status and regardless of the active filters.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| The contact didn't join the list | Check that the keyword matches the trigger's **Keyword matching**, and that the number isn't the agent's. |
| The contact joined, but the queue is empty | Make sure the campaign is **Campaign active**. If it was saved with **New contacts only**, contacts who were already there aren't included. |
| A message is **Cancelled** | The campaign is stopped, or the contact was moved to another list. |