# Create a List

Create a WhatsApp Follow-up list to hold the contacts who will get your follow-up messages.

A list holds the contacts who receive your Follow-up messages. Create one list per purpose, with a name that makes its context obvious, for example *Barista Class Participants* or *December Price Leads*.

Make sure you meet [Before you start](/dashboard/whatsapp/follow-up#before-you-start): the Pro plan and a connected WhatsApp number.

#### 1. Open Follow-up

In the sidebar, open **WhatsApp** › **Follow-up**. On a phone, open the menu first with the ☰ icon at the top right.

![The Create list button](/assets/dashboard/whatsapp/fus-a1-buat-list.png)

1. Click **Create list**.

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#### 2. Choose the list type and name

![Creating a list](/assets/dashboard/whatsapp/fus-a2-nama-list.png)

1. **List type**: choose **Personal** for individual contacts. The list type can't be changed after it's created.
2. **List name**: for example *Barista Class Participants*.
3. Click **Create list**.

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#### 3. Check the result

Your new list opens right away, empty and marked **No campaign yet**.

![The new list](/assets/dashboard/whatsapp/fus-a3-list-baru.png)

1. Next: click **Campaign** to write the messages.

## WhatsApp group lists

Choose the **WhatsApp groups** type if campaign messages should go into groups, for example a class participants group. How it differs from a Personal list:

- Fill the list with **Add group**, then tick the groups. Only choose groups you manage, so your messages aren't treated as spam.
- Triggers aren't available for group lists.
- The only message variable you can use is **Group name**.

## Troubleshooting

| Problem | Fix |
| --- | --- |
| The page shows **WhatsApp is not connected** | Click **Connect WhatsApp**, then scan the QR code as in [Connect Your Accounts](/dashboard/mulai/hubungkan-akun#whatsapp-pro-plan). |
| The page shows *WhatsApp Follow Up needs the Pro plan* | Upgrade your plan in [Billing](/dashboard/akun/billing). |
| You picked the wrong list type | The list type can't be changed. Create a new list with the right type, then delete the old one with **More** › **Delete list**. |

## Next step

Continue to [Build the Campaign](/dashboard/whatsapp/follow-up/kampanye).