# Ask for Contact

Collect customers' emails and WhatsApp numbers before the link is sent.

The customer enters their email or WhatsApp number in the DM first, and then gets the link.

{% dm-demo caption="The customer enters an email and WhatsApp number first, then gets the link. The system's questions are currently sent in Indonesian." %}
comment: dimas.shop: EBOOK
bot: Hi! The Selling on Instagram ebook is ready to send 📘 Want the link now? [Yes, please!]
user: Yes, please!
bot: Silakan masukkan alamat email kamu untuk melanjutkan
quick: Batal
user: dimas.shop@mail
bot: Format email tidak valid. Silakan kirim email yang benar (contoh: nama@email.com)
quick: Batal
user: dimas.shop@mail.test
bot: Silakan masukkan nomor WhatsApp kamu untuk melanjutkan
quick: Batal
user: +62 813 0000 2222
bot: Hi! Thanks for your comment. Here's the link to the Selling on Instagram ebook you asked for, just tap the button below. [Click Here]
{% enddm-demo %}

{% hint style="info" %}
Ask for Contact is only available on the **Pro** plan.
{% endhint %}

This guide builds on the automation from [Set Up Comment to DM](/instagram/comment-to-dm).

## Setting up Ask for Contact

1. On the **Instagram Comment to DM** page, click the **⋮** icon on the automation you want to change, then choose **Edit**.

![Open the automation menu, then Edit](/assets/instagram/jenis-pesan-01-ubah.png)

2. Under **Additional Features**, turn on **Ask for Contact**. If you don't see Additional Features yet, click **Show Additional Features** first.
3. Under **Fields to Collect**, tick **Email**, **WhatsApp**, or both. If you tick both, the customer is asked for them one at a time, in the order you ticked them.

![Turn on Ask for Contact, then choose the fields to collect](/assets/instagram/ask-contact-01-aktifkan.png)

4. Click **Update Automation**. The email and WhatsApp questions also appear in the **Preview**.

![Save the changes](/assets/instagram/ask-contact-02-simpan.png)

## Viewing the collected contacts

5. On the automation's detail page, open the **Contacts** tab. The **Captured Contacts** section lists each customer's name and username, email, WhatsApp number, and when the contact was captured.
6. Click **Export** to download the list as an Excel file.

![The Contacts tab and the Export button](/assets/instagram/ask-contact-03-kontak.png)

## Good to know

- **When the questions are asked:** if the Opening Message is on, the questions are sent after the customer taps the Opening Message button (and after passing [Ask for Follow](/instagram/comment-to-dm/ask-for-follow), if it's on). If the Opening Message is off, the questions are sent right after the customer comments.
- **Formats are checked automatically.** Emails must be in a valid format, such as `name@email.com`. WhatsApp numbers must have 10 to 15 digits. Spaces, `+`, and `-` are ignored, so `+62 813 0000 2222` is saved as `6281300002222`.
- **Three wrong answers cancel the process.** The customer needs to comment again to start over.
- **Customers can cancel** by tapping **Batal** (Cancel). After that they can chat as usual, and the link isn't sent.
- **No one is asked twice.** Customers whose email or WhatsApp number is already saved, including from other automations, go straight to the next step, and their name still appears in the Captured Contacts list.
- The email and WhatsApp questions are set by the system and can't be changed yet. They're currently sent in Indonesian, including the **Batal** (Cancel) button.

***

Go back to [Set Up Comment to DM](/instagram/comment-to-dm), or see [Follow Up](/instagram/comment-to-dm/follow-up).