# Set Up Auto Reply Comment

Automatically reply to TikTok comments and invite viewers to continue in your DMs.

{% comment-demo video="How to Sell Ebooks on TikTok" caption="A viewer comments EBOOK, and the comment automatically gets a like and a reply in the comments" %}
comment: rara.learns: EBOOK
like:
reply: Sure! Send us the word EBOOK in our DMs 📩
{% endcomment-demo %}

On TikTok, comment replies and DMs run as two separate automations (see the [Overview](/tiktok/overview)). So the flow works like this:

1. **Auto Reply Comment** (this page) replies to comments and invites viewers to send a keyword by DM, for example `EBOOK`.
2. **[Auto DM](/tiktok/setup-auto-dm)** with the same keyword sends the link or info you promised.

Before you start, make sure your TikTok Business account is connected. See [Connect Your TikTok Account](/tiktok/integrasi-akun-tiktok).

#### 1. Create a new automation

![The New Automation and Create New buttons](/assets/tiktok/tt-01-buat.png)

In the sidebar, choose the **TikTok** tab, then open **Automation**. On a phone, open the menu first with the icon at the top left.

1. Click **New Automation**
2. Choose **Create New**

#### 2. Choose the target

Fill in the **Automation Name** as a label for yourself, for example *Reply to EBOOK comments*. Then click **Set Automation Target** under **Listening to**.

![Target options](/assets/tiktok/tt-02-target.png)

1. Choose a comment target:
   * **All Posts**: applies to comments on all your videos. Good when the keyword is always the same.
   * **Specific Post**: only for the video you choose. Good for a single-product promo.
2. **TikTok Message** is for replying to DMs, not comments. See [Set Up Auto DM](/tiktok/setup-auto-dm).

#### 3. Choose the video and keyword

![Choose a video and enter the keyword](/assets/tiktok/tt-03-video-keyword.png)

1. If you chose **Specific Post**, click the video. Click **View All** if the video isn't in the list.
2. Fill in the **Keyword**, the word viewers write in the comments, for example `EBOOK`. Separate them with commas if there's more than one.

💡 The **Rule** decides how the keyword is matched:

* **Contains**: the comment *contains* the keyword, so "I want the EBOOK" also gets a reply. The safest option.
* **Match**: the comment must be *exactly* the keyword.
* **Starts with**: the comment must *start* with the keyword.

#### 4. Write the comment reply

![Like Comment, reply messages, and the Create Automation button](/assets/tiktok/tt-04-balasan-komentar.png)

1. **Like Comment**: when it's on, matching comments get a like automatically.
2. **Messages**: the comment reply. Invite viewers to send the keyword by DM, for example *"Sure! Send us the word EBOOK in our DMs 📩"*. Click **Add** to create up to 3 reply variations, each up to 150 characters. Replies are picked at random so they don't look like spam.
3. Click **Create Automation**. On a phone, the button is below the form.

💡 Write `@{username}` to mention the viewer, and `{friend|there|pal}` so one of the words is picked at random. Example: *"Thanks {friend|there|pal}! Send EBOOK in our DMs"*.

✅ The automation is active right away and appears in the **Comment Automations** tab. Don't forget to create an [Auto DM](/tiktok/setup-auto-dm) with the same keyword too.

#### 5. Track it in the Comments Log

Click **Details** on the automation, then scroll to the **Comments Log** section. It shows comments from the last 14 days that triggered the automation.

![The Comments Log](/assets/tiktok/tt-05-log.png)

1. **Reply Status**: `sent` means the reply was sent, `failed` means it failed. Hover over the **!** icon next to it to see why.
2. **Hidden**: the comment or its reply was hidden by TikTok's comment filter, so other people can't see it.
3. Click the **eye** icon to show it again. It doesn't always work, because TikTok's filter can keep it hidden.

***

#### Why does TikTok hide so many replies?

Each automation card shows two numbers:

* **Replied**: replies successfully sent to TikTok.
* **Published**: replies TikTok has confirmed are visible to everyone.

If the **Published** number is much lower, the rest were hidden by TikTok's system. Hidden comments aren't deleted, but other people can't see them. In the **Comments Log**, these comments are marked **Hidden**.

TikTok checks every comment, including replies from your account, and hides the ones it considers spam. The most common causes:

1. **Similar replies sent in quick succession.** [TikTok's policy](https://www.tiktok.com/safety/en/policies-and-engagement/integrity-authenticity) prohibits automation that sends repetitive content. Sending the same reply to many comments in a short time is easily treated as spam.
2. **The "Any words" trigger.** Every comment gets a reply, including emojis and one-word comments, so there are even more similar replies.
3. **Comment filters on your TikTok account.** If **Filter unwanted comments**, **Creator Care Mode**, or keyword filters are on, comments considered spam are hidden until you approve them ([TikTok's explanation](https://support.tiktok.com/en/account-and-privacy/account-privacy-settings/manage-comments)).

To get more replies to show:

* Use a specific keyword, for example `EBOOK`, rather than **Any words**.
* Fill in all 3 reply variations, and use `@{username}` and `{friend|there|pal}` so every reply is different.
* Change the reply text regularly, and pause the automation when your video is getting a huge number of comments.
* Check the filters in the TikTok app under **Settings and privacy › Privacy › Comments**. In **Review filtered comments**, you can approve comments that were held back.
* For replies that are already hidden, click the **eye** icon in the Comments Log (step 5). It doesn't always work, because TikTok's filter can keep them hidden.