TikTok Automation | dibales.ai docs

TikTok automation replies to comments on your videos and DMs to your TikTok account automatically, based on keywords. Each automation has one trigger type: comments or DMs.

This guide is for the new dibales.ai dashboard. Still on the old layout? See Set Up Auto Reply Comment and Set Up Auto DM.

Comments

dewi.ananda · just now

PRICE

kopisenja · Creator

Sure! Send us MENU by DM and we'll reply with the price list 📩

1. Reply to comments: replies in the comments and invites people to send a DM

Kopi Senjakopisenja

Hi! Here's today's Kopi Senja menu ☕ kopisenja.id/menu

2. Reply to DMs: replies to DMs that contain the keyword

On Instagram, people who comment can get a DM right away in one flow. The TikTok API doesn't allow that yet, so on TikTok the flow uses two automations: the comment reply invites viewers to send a certain word by DM, then a DM automation replies to that word with the info you promised.

Before you start

A TikTok Business account that's connected. If it isn't yet, follow Connect Your Accounts. Personal accounts can't use automation.
A published video, if you want to reply to comments on a specific video.
Another TikTok account to test with, such as your personal account or a friend's.

How it works

Guide	What you do
Reply to Comments	Choose a video, set the keywords, then write reply variations for the comments
Reply to DMs	Set the DM keywords, then put together the reply messages
Ask for Payment	Sell digital products by DM: the buyer pays, then the product is sent automatically

For the full flow in the example above, make two automations: Reply to Comments with replies that invite people to send MENU by DM, and Reply to DMs with the keyword MENU.

1. Open TikTok Automation

In the sidebar, open TikTok › Automation. On a phone, open the menu first with the ☰ icon at the top right.
Click Create automation.

💡 The All, Comments, and DM tabs group automations by trigger.

2. Choose how to start

Choose Start from scratch to reply to comments or DMs, then continue in Reply to Comments or Reply to DMs.

The Ask for Payment preset is for selling by DM, see Ask for Payment.

Managing automations

Click the ⋯ icon on an automation's row to View details, Pause / Resume, Duplicate, Edit, or Delete. Delete asks you to confirm with Delete this automation?, then the automation stops replying and all its data is permanently deleted. If you only want to stop it for a while, use Pause.

The detail page shows Performance, Configuration, and the Comments tab (the comment log, see Reply to Comments) and the Orders tab (for Ask for Payment).

Troubleshooting

Problem	Fix
A notice says the TikTok account is disconnected or still a personal account	All automations stop. Reconnect the same account, or switch to a Business account using how to switch to a Business account.
Can't resume because the TikTok account isn't active.	Reconnect the TikTok account, then click Resume.
People who comment don't get a DM	On TikTok, comment replies don't send DMs. Make a separate Reply to DMs automation, and invite viewers to send its keyword by DM.