Set Up Conversation Starters

Conversation Starters are question buttons that appear in your Instagram DM inbox, right when someone opens a chat with your account for the first time. When a follower taps one of the buttons, the bot automatically replies with the message you've prepared.

Great for: guiding leads to the right product, sharing a catalog link, sending promos, or answering FAQs.

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Make sure you've:

• Created a dibales.ai account
  ➡️ Sign up & log in guide
• Connected your Instagram account
  ➡️ Instagram connection guide

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Setup Steps

1. Open the Conversation Starters page

Open the feature at: ➡️ https://flow.dibales.ai/, then open the Conversation Starters tab.

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2. Add your first starter

Click Add Conversation Starter (Tambah Conversation Starter).

The form appears right below the button.
You'll see two main parts: the question (left) and the DM preview (right).

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3. Write the question

Fill in the Question field (Pertanyaan) with the text that will appear as a button in your Instagram DMs.

Sample questions you can use right away:

"Show me the product catalog 📦" "Can I see your rate card?" "How do I sign up for the personal branding webinar?" "Any promos today? 🔥"

💡 Tip: Use short sentences that feel natural as buttons, like something the user would type themselves. Avoid long sentences, because buttons get cut off on mobile.

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4. Choose the workflow

Under the workflow to run (Workflow yang dijalankan), choose which automation should be triggered by the question you just set up, for example:

5. Add a 2nd, 3rd, and 4th starter (optional)

You can add up to 4 starters. This is Instagram's API limit.

Click Add Conversation Starter again to add the next starter, then repeat steps 2–3.

⚠️ 4-starter limit: after the 4th starter is added, the add button no longer appears. That means you've reached Instagram's maximum.

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6. Remove starters you don't need

To remove a starter, click the header of the starter card to expand its form, then click the trash icon.

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7. Save all starters

Once every starter is filled in, click Save changes (Simpan perubahan).

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✅ Done! Your Conversation Starters are now live on Instagram. Whenever someone DMs your account for the first time, they'll see the starter buttons you created, and the bot will reply automatically based on their choice.

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FAQ

Do Conversation Starters appear in every DM? No. Starters only appear in new conversations (the first DM). Followers who have DMed you before won't see the starter buttons.