Test & Track the Queue

Once your list, campaign, and trigger are ready, test the flow before customers use it.

1. Send the keyword from another number

From another phone (a number that isn't the agent's), send the trigger keyword to your WhatsApp, for example BARISTA CLASS. The agent's own number can't be used for testing.

2. Check the contact joined the list

Open the list in WhatsApp › Follow-up. That number shows up in the contacts table.

3. Check the queue

Click Queue on the list page, or open the Queue tab on the Follow-up page to see every list.

DesktopPhone

1. Search for a contact or group, then filter by List and Status.
2. Each row shows the contact, list, step, number of messages, status, and time. Click the message count to see what was sent.

The first step's message is Scheduled, then Sent at its time, and Read once it's opened on the test phone.

💡 Test with one number first. Once the messages arrive in the right order, announce the keyword to your customers.

Cancel a delivery

Click the trash icon on the delivery's row. Turn on Schedule the next step if the next step should still go to that contact. If it's off, the campaign stops for that contact.

Delete entire queue deletes every delivery (in every list, or in that list only when opened from a list's page), whatever its status and regardless of the active filters.

Troubleshooting