Connect Your Accounts

Automations only work once your accounts are connected to the agent. You only need to do this once per account.

Before you start

• A dibales.ai account you're signed in to, see Sign Up & Log In. Connect accounts as the agent owner, not as a team member.
• The account you want to connect, ready to go: a professional Instagram account, a TikTok Business account, or the phone with the WhatsApp number you want to use.
• A browser that allows pop-ups, ideally not signed in to a different Instagram or TikTok account.
• One Instagram, TikTok, or WhatsApp account can only be connected to one agent at a time.

Instagram

1. On the Dashboard, click Start connecting, then choose Instagram. You can also use Instagram › Account connection in the sidebar. On a phone, open the menu first with the ☰ icon at the top right.

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2. On the Account connection page, click Connect Instagram. A new window to instagram.com opens.

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In the Instagram window:

• Log in with the Instagram account you want to connect.
• Instagram shows an access request from Pake.AI-IG, dibales.ai's official app. Make sure all permissions are on (A), especially Access and manage comments and Access and manage messages. Without them, comments can't be read and DMs can't be sent.
• Click Allow (B).

Once you allow access, the Instagram window closes on its own.

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3. The status changes to Connected.
4. Click Create automation to create your first automation right away.

TikTok

Open TikTok › Account connection, or choose TikTok after clicking Start connecting on the Dashboard.

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1. Click Connect TikTok, then log in with the TikTok account you want to connect.

TikTok shows an access request from Pake AI - TikTok. Leave all permissions on (A), then click Continue (B).

Once you click Continue, you're taken back to the dashboard and the status changes to Connected.

If the account is still a personal account, Personal account shows. Switch to a Business account in the TikTok app, then click Check account again. If it works, you'll see Business account detected. TikTok automations are on.

WhatsApp (Pro plan)

WhatsApp connects just like WhatsApp Web, with a QR code. Have the phone with the WhatsApp number you want to use ready.

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1. Open WhatsApp › Account connection, then click Connect WhatsApp.

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2. On your phone, open WhatsApp, go to Settings › Linked devices › Link a device, then scan the QR code on the screen. The code changes every few seconds. If it has expired, click Refresh QR code.

Once connected, the status changes to Connected, and every connection or disconnection is recorded in the Connection log.

Check the result

1. On each platform's Account connection page, the status says Connected and the account name shows.
2. Create one simple automation, such as Comment to DM, TikTok Automation, or WhatsApp Automation, then test it from another account. If the reply arrives, the connection works.

Managing a connection

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1. Refresh: refreshes the account connection. Use this button if automations suddenly stop replying.
2. Disconnect: removes the account from this agent. You'll be asked to confirm first. Automations for that account need a connected account, so connect it again if you want to use them.
3. Notify me if the connection is lost: when it's on, we let you know if the connection drops. For Instagram by email, and for WhatsApp by WhatsApp to the notification phone number you fill in.

Troubleshooting