Create a List

A list holds the contacts who receive your Follow-up messages. Create one list per purpose, with a name that makes its context obvious, for example Barista Class Participants or December Price Leads.

Make sure you meet Before you start: the Pro plan and a connected WhatsApp number.

1. Open Follow-up

In the sidebar, open WhatsApp › Follow-up. On a phone, open the menu first with the ☰ icon at the top right.

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1. Click Create list.

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2. Choose the list type and name

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1. List type: choose Personal for individual contacts. The list type can't be changed after it's created.
2. List name: for example Barista Class Participants.
3. Click Create list.

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3. Check the result

Your new list opens right away, empty and marked No campaign yet.

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1. Next: click Campaign to write the messages.

WhatsApp group lists

Choose the WhatsApp groups type if campaign messages should go into groups, for example a class participants group. How it differs from a Personal list:

• Fill the list with Add group, then tick the groups. Only choose groups you manage, so your messages aren't treated as spam.
• Triggers aren't available for group lists.
• The only message variable you can use is Group name.

Troubleshooting

Next step

Continue to Build the Campaign.