Manage Through Chat | dibales.ai docs

Once your AI app is connected, just type your request in everyday language. The AI app works out the steps it needs in dibales.ai, then shows you the result. The examples here use the agent Kopi Senja.

Not connected yet? Follow Connect to Claude, ChatGPT, or Claude Code first.

Getting the result you want

Name the agent, such as "for the Kopi Senja agent", if you have more than one agent. If you don't, the AI app usually asks first.
Name the account and the time. dibales.ai uses Western Indonesia Time (WIB, UTC+7), so give times in WIB.
Ask for a draft or a preview first. For posts, ask it to "save as a draft". For automations, ask it to "create it paused" or "check it without saving". Once the result looks right, ask for it to go live.
Check the result in the dashboard before it goes live. The AI app usually includes a link to the post or automation in the dashboard.

Examples: Post Scheduler

The target accounts must already be connected in Connect Post Scheduler Accounts.

Which accounts are connected to Post Scheduler on the Kopi Senja agent?
Create a draft post for Kopi Senja's Facebook and Threads with the caption "Palm sugar milk coffee, 2 cups for just Rp30,000. Today only!"
Schedule that draft for 07:00 WIB tomorrow.
Show Kopi Senja's posts that failed to publish this week, with the reasons.
Cancel the post scheduled for Saturday.

Keep in mind:

Instagram, TikTok, YouTube, and Pinterest need a photo or video. YouTube also needs a title, and Pinterest needs a board. An Instagram or Facebook story takes exactly one photo or video.
Photos and videos can only be uploaded through Claude Code (or another AI app that can run commands on your computer). The limits: JPG, PNG, or WebP photos up to 10 MB, and MP4 or MOV videos up to 90 MB.
In Claude and ChatGPT, ask the AI app to save the post as a draft first (a draft can have no media). Then open that draft in Post Scheduler, add the photo or video, and schedule it from there. See Manage Posts.
A post that's published right away can't be cancelled. The AI app only publishes right away when you clearly ask it to.
Cancelling a draft deletes it. A cancelled scheduled post won't be published. Posts that are sending or already published can't be cancelled.
The full content requirements per platform are in Create & Schedule Posts.

Examples: automations

The Instagram, TikTok, or WhatsApp account must already be connected in Connect Your Accounts.

Instagram (Comment to DM)

Create a Comment to DM automation called "Kopi Senja Menu" on Kopi Senja's Instagram for all posts: when someone comments "MENU", reply to the comment with "Check your DMs!", then send a DM with a "See the menu" button to https://kopisenja.id/menu. Create it paused for now.
Show Kopi Senja's Instagram automations that are running.
Start the "Kopi Senja Menu" automation. (after you've checked it in the dashboard)
Pause the "Kopi Senja Menu" automation.

TikTok

Create a TikTok automation for Kopi Senja that replies to "MENU" comments on all videos with "The full menu is at the link in our bio!"
Create a TikTok DM automation: when someone sends the DM "MENU", reply with the menu.

TikTok doesn't allow sending a DM from a comment. So a TikTok comment automation only replies in the comments, and a DM automation only replies to DMs.

WhatsApp (Pro plan only)

Create a WhatsApp automation for Kopi Senja: when someone sends "catalog", reply "Hi! Here's the Kopi Senja catalog" and then send the catalog image from the Library.

Images for automation messages can come from the agent's Library. Upload the image to the Library first, then mention its name in your request. In Claude Code, JPG or PNG images up to 3 MB can also be uploaded straight from your computer.

Keep in mind:

A keyword can't be the same as another automation's keyword on the same platform and trigger.
Instagram: each account can have only one automation for the next post, one for story mentions, and one running Live automation.
WhatsApp: only one automation per agent can reply to every message.
Features that are Pro-only in the dashboard are Pro-only through the AI app too.

Still done in the dashboard

What you need	Where
Connecting or reconnecting accounts	Connect Your Accounts and Connect Post Scheduler Accounts
Deleting automations	Manage Automations. The AI app can only pause them.
Ask for Payment, including editing automations that use Ask for Payment	Instagram Ask for Payment and TikTok Ask for Payment
List actions in WhatsApp automations	WhatsApp Automation
Starting a TikTok or WhatsApp automation that has stopped or is still a draft	The automation's page in the dashboard

Check the result

Posts: open Post Scheduler in the sidebar. The new post shows up on the calendar with the status you asked for (draft or scheduled). See Manage Posts.
Instagram automations: open Instagram › Comment to DM. See Manage Automations.
TikTok and WhatsApp automations: open the TikTok or WhatsApp menu in the sidebar. See TikTok Automation and WhatsApp Automation.
Test automations from another account, the same way as automations made in the dashboard. Make sure the automation is running, not paused.

Troubleshooting

The AI app passes on error messages from dibales.ai. They're written in Indonesian, though the AI app may translate them for you.

Message	Fix
Agent tidak ditemukan atau kamu tidak punya akses ke agent ini. ("Agent not found, or you don't have access to it.")	Ask the AI app to list your agents first, then use the agent name exactly as it appears in that list.
Langganan agent ini tidak aktif. ("This agent's subscription is inactive.")	Renew that agent's plan in Billing.
Akun Instagram agent ini belum terhubung atau koneksinya terputus. ("This agent's Instagram account isn't connected, or the connection was lost.")	Reconnect Instagram in Instagram › Account connection. See Connect Your Accounts.
Akun TikTok agent ini belum terhubung atau koneksinya terputus. or Akun TikTok Business agent ini belum terhubung. ("This agent's TikTok account isn't connected, or the connection was lost.")	Reconnect it in TikTok › Account connection. See Connect Your Accounts.
Automation TikTok butuh akun TikTok Business. ("TikTok automations need a TikTok Business account.")	Switch the TikTok account to a Business account in the TikTok app, then reconnect it.
Akun WhatsApp agent ini belum terhubung atau koneksinya terputus. ("This agent's WhatsApp account isn't connected, or the connection was lost.")	Reconnect WhatsApp in WhatsApp › Account connection. See Connect Your Accounts.
The AI app says WhatsApp automations are Pro-only	Upgrade the agent to the Pro plan in Billing.
Automation yang berhenti atau masih draft hanya bisa dijalankan dari app. ("Stopped or draft automations can only be started in the app.")	Applies to TikTok and WhatsApp automations. Open the automation in the dashboard and start it from there.
Kata kunci sudah dipakai automation lain: … ("That keyword is already used by another automation: …")	Use a different keyword, or edit the automation that already uses it.
Sudah ada automation WhatsApp yang membalas semua pesan. ("There's already a WhatsApp automation that replies to every message.")	Use keywords instead, or edit the existing automation that replies to every message.
Automation dengan Ask for Payment hanya bisa diubah di app. ("Automations with Ask for Payment can only be edited in the app.")	Edit that automation in the dashboard.
Automation ini berisi langkah yang belum bisa diubah lewat AI (…) ("This automation has steps the AI can't edit yet.")	Edit the messages in the dashboard. Through the AI app, you can still change the name or the trigger.
Post ini sudah diproses dan tidak bisa diubah lagi. ("This post has already been processed and can't be edited.")	Only drafts and scheduled posts can be edited. Posts that are sending, published, failed, or cancelled can't be edited. Ask the AI app to create a new post.
Layanan publikasi sedang bermasalah. Coba lagi beberapa saat lagi. ("The publishing service is having problems. Try again in a moment.")	A temporary outage. Wait a moment, then ask the AI app to try again.

Next steps

See which apps are connected, or revoke their access, in Check & Revoke Access.